Contact

We’re always glad to hear from you.

At Colonial Merchant, every product is crafted with care — and we bring that same care to the way we support our customers. Whether you have a question about an order, need help choosing the right product, or simply want to share feedback, we’re here and happy to help.

Have a Question? We're Here to Help 

Have a question about an order, a product, shipping, or something else? The Colonial Merchant team is here to assist you.

We’re a family-founded business based in Kingsport, Tennessee, serving customers across the United States. We bring the same care to customer support that we put into our handcrafted home goods. 

Customer Service

Email: shopkeeper@colonialmerchant.com

Phone: (423) 361-7602

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM EST.

For questions about an existing order, please include your order number when contacting us. This gives our team the information needed to respond to your request more quickly.

Stay Connected With Colonial Merchant

From traditional homekeeping products to handcrafted goods and seasonal fragrances, Colonial Merchant is always bringing something new to the collection.

Follow along and discover products inspired by family, tradition, and the simple comforts of home.