Contact

We’re always glad to hear from you.

At Colonial Merchant, every product is crafted with care — and we bring that same care to the way we support our customers. Whether you have a question about an order, need help choosing the right product, or simply want to share feedback, we’re here and happy to help.

Email: shopkeeper@colonialmerchant.com (We do our best to respond within 1–2 business days.)

Social: Feel free to reach out via direct message on Instagram or Facebook @colonialmerchant

Business Hours: Monday–Friday 9:00 AM – 4:00 PM EST

Made & Shipped From: Kingsport, Tennessee

If you’re reaching out about an order, including your order number helps us assist you more quickly.

Thank you for being part of our journey and for choosing natural, heritage‑inspired home care for your home.